Política de frete
SHIPPING POLICY
At ELORIA, we want your order to reach you safely and as smoothly as possible. Please review the information below before placing your order.
ORDER PROCESSING
Once your order has been placed, please allow 1–3 business days for order processing before dispatch.
During busy periods, launches or public holidays, processing may occasionally take a little longer.
ESTIMATED DELIVERY TIMES
For UK orders, estimated delivery is typically:
7–15 business days after dispatch.
Please note that delivery times are estimates rather than guaranteed dates. Occasionally, delays may occur due to carrier operations, customs, severe weather, public holidays or other circumstances outside our reasonable control.
We recommend allowing additional time when ordering for a specific event or occasion.
TRACKING YOUR ORDER
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time for tracking information to update after receiving your dispatch confirmation.
MULTIPLE-ITEM ORDERS
If your order contains multiple items, they may occasionally arrive in separate packages or at different times. You will not be charged additional shipping fees as a result.
CANCELLATIONS & ORDER CHANGES
If you need to cancel or make a change to your order, please contact us as soon as possible after placing it.
We will always do our best to accommodate your request. However, once an order has entered processing or has been dispatched, we may be unable to cancel or modify it.
INCORRECT SHIPPING ADDRESS
Please check your delivery information carefully before completing your purchase.
If you notice an error in your shipping address, contact us immediately with your order number and the correct address.
We will do our best to update the address before dispatch. Once an order has been dispatched, however, we cannot guarantee that the delivery address can be changed.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Please include:
- Your order number
- Clear photographs of the item
- Clear photographs of any damage or incorrect item received
Our team will review the issue and provide an appropriate resolution.
DELIVERY DELAYS
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so our team can investigate the shipment.
Please remember that carrier or customs delays can occasionally occur and may be outside ELORIA’s reasonable control.
NEED HELP?
If you have any questions regarding your order or delivery, please contact the ELORIA customer care team.
We aim to respond to enquiries within 1–2 business days.