Refund policy
ELORIA Return & Refund Policy
We want you to shop with confidence at ELORIA. This policy explains our return, cancellation and refund procedures. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
United Kingdom
UK customers may cancel an eligible online purchase within 14 days of receiving the order, subject to applicable statutory conditions and exceptions.
To exercise this right, contact support@elory.uk within the applicable cancellation period.
European Union / EEA
Customers located in the European Union or EEA may have a statutory 14-day right of withdrawal for eligible online purchases.
Please contact support@elory.uk within the applicable period if you wish to exercise this right.
Saudi Arabia
Customers in Saudi Arabia may cancel an eligible online purchase within 7 days of receiving the product, provided the product has not been used, subject to the exceptions provided by applicable Saudi law. The customer bears the costs resulting from cancellation unless otherwise agreed. Saudi Laws
Certain products are excluded from this right under Saudi law, including certain custom-made products and other statutory exceptions. Saudi Laws
Other International Customers
For customers outside the United Kingdom, EU/EEA and Saudi Arabia, ELORIA does not voluntarily offer change-of-mind returns unless otherwise stated.
However, if the laws applicable to your purchase provide mandatory cancellation, return or refund rights, those rights will continue to apply.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective, incorrect or materially different from its description, please contact us as soon as possible at support@elory.uk.
Please include your order number, a description of the issue and photographs where appropriate. We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
Return Conditions
Where a return is permitted, the item should be returned in its original condition, with its original packaging, tags and accessories where applicable.
Items should not be worn, used, washed, altered or damaged after delivery beyond any handling permitted by applicable consumer law.
We reserve the right to reduce or refuse a refund only where permitted by applicable law.
Return Shipping Costs
For change-of-mind or statutory cancellation returns, the customer is responsible for return shipping costs where permitted by applicable law, unless ELORIA agrees otherwise.
Where an item is faulty, damaged, incorrect or otherwise requires ELORIA to bear the return costs under applicable law, we will provide appropriate instructions.
How to Request a Return
Before sending any item back, contact:
Include your order number and reason for the return.
Please wait for return instructions before shipping your item. Do not return products to the address shown on our website without first contacting us, as the appropriate return location may vary.
Refunds
Once we receive and assess an eligible return, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method, unless otherwise required or agreed.
Processing times after a refund is issued may vary depending on your bank or payment provider.
Order Cancellations
If you wish to cancel an order before it has been dispatched, contact support@elory.uk as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been dispatched. This does not affect any statutory cancellation rights that apply after delivery.
Statutory Rights
Nothing in this policy excludes, restricts or overrides consumer rights that cannot legally be excluded or restricted under applicable law.