SHIPPING POLICY

Last updated: 7 September 2026

Thank you for shopping with ELORIA. This Shipping Policy explains how orders are processed, shipped and delivered.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully received.

Processing time is separate from shipping and delivery time.

Orders placed during weekends, public holidays, promotional periods or periods of unusually high demand may require additional processing time.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.

ESTIMATED DELIVERY TIMES

United Kingdom

Estimated delivery time is generally 7–15 business days after dispatch.

Saudi Arabia

Delivery times to Saudi Arabia vary depending on the destination, carrier and customs processing.

An estimated delivery time may be provided at checkout where available.

Although some orders may arrive sooner, ELORIA does not guarantee a specific delivery date unless expressly stated at checkout.

Other International Destinations

International delivery times vary depending on the destination, shipping service, customs procedures and local carrier.

An estimated delivery time may be displayed at checkout where available.

All delivery times are estimates unless expressly stated otherwise.

Nothing in this policy affects any mandatory rights you may have under applicable consumer law regarding delayed or undelivered goods.

ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address or contact information provided with your order.

Please allow some time after dispatch for tracking information to become active.

Tracking updates are provided by the relevant carrier and may occasionally be delayed.

INTERNATIONAL SHIPPING

ELORIA ships to selected international destinations.

Available shipping destinations and shipping options may vary and will be shown during checkout.

We reserve the right to restrict shipping to certain destinations where we are unable to provide a suitable delivery service.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Where such charges are not collected by ELORIA at checkout, they may be payable separately by the recipient.

ELORIA does not control charges imposed independently by customs or other government authorities.

Customers should check applicable import requirements in their destination country before ordering where necessary.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us at support@elory.uk as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional delivery costs resulting from incorrect or incomplete information supplied by the customer may be the customer's responsibility where permitted by applicable law.

DELAYED ORDERS

Occasionally, deliveries may be delayed due to circumstances such as customs processing, carrier disruptions, severe weather, public holidays or other events outside our reasonable control.

If your order is significantly delayed, please contact us at support@elory.uk so we can investigate.

Nothing in this section limits any mandatory consumer rights relating to delayed delivery.

LOST OR UNDELIVERED ORDERS

If tracking indicates that your order may have been lost, or your order has not arrived within a reasonable period after the estimated delivery window, please contact us at support@elory.uk.

We will investigate the shipment with the relevant carrier or fulfilment provider and provide an appropriate resolution where required.

Your statutory rights regarding goods that are not delivered remain unaffected.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible at support@elory.uk.

Please provide your order number and photographs of the package and affected product where appropriate so we can investigate the issue.

Please also refer to our Return & Refund Policy for information regarding damaged, faulty or incorrect products.

MULTIPLE PACKAGES

In some cases, products within the same order may be fulfilled or shipped separately.

As a result, you may receive more than one package, and packages may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

DELIVERY ADDRESS

Orders will be delivered to the shipping address provided during checkout.

Please ensure that your address, telephone number and other delivery information are accurate before completing your purchase.

CHANGES OR CANCELLATIONS

If you need to change or cancel an order, contact support@elory.uk as soon as possible.

We cannot guarantee that an order can be modified or cancelled after processing has begun or after it has been dispatched.

This does not affect any statutory cancellation rights available under applicable consumer law.

CONTACT US

If you have questions regarding shipping or your order, please contact:

ELORIA
71–75 Shelton Street
London WC2H 9JQ
United Kingdom

Email: support@elory.uk
Telephone: +44 7882 743332
Company Registration Number: 17308430