Terms of service
TERMS OF SERVICE
Last updated: 7 September 2026
1. OVERVIEW
This website is operated by ELORIA. Throughout the site, the terms “we”, “us” and “our” refer to ELORIA.
ELORIA offers this website, including all information, products, services, features and tools available through the website (collectively, the “Services”), to you subject to these Terms of Service.
By visiting our website, browsing our products, creating an account, placing an order or otherwise using our Services, you agree to be bound by these Terms of Service and any additional policies referenced within them.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use the Services.
Nothing in these Terms excludes, restricts or affects any statutory consumer rights that cannot lawfully be excluded or restricted.
2. ELIGIBILITY AND ONLINE STORE TERMS
By using our Services, you confirm that you are legally capable of entering into a binding contract or that you are using the Services with the permission of a parent or legal guardian where required by applicable law.
You must not use our products or Services for any unlawful or unauthorised purpose, nor may you use the Services in violation of applicable laws or regulations.
You must not transmit viruses, malware, malicious code or any other material designed to interfere with the operation or security of the Services.
We reserve the right to suspend or terminate access to the Services where reasonably necessary, including where these Terms have been materially violated.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display and describe our products accurately, including their colours, images, materials, measurements, features and specifications.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.
Product measurements may also be subject to reasonable manufacturing or measurement tolerances.
Nothing in this section affects your statutory rights where a product is materially different from its description, faulty or otherwise fails to conform to applicable consumer law.
All products are subject to availability.
We reserve the right to discontinue products or change our product range at any time.
4. PRICES
Product prices are displayed on our website in the currency selected or otherwise shown to you.
Prices may change from time to time. A price change will not affect an order that has already been accepted, except where permitted or required by law.
Depending on your location, prices may include or exclude applicable taxes, duties or other charges. Any additional charges that we collect will be displayed during checkout where applicable.
For international orders, customs duties, import taxes or other government charges may apply. Where these charges are not collected by ELORIA at checkout, they may be payable separately by the recipient.
5. ORDERS
When you place an order, you are making an offer to purchase the products in your order.
Receiving an order confirmation does not necessarily mean that we have accepted your order. We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- pricing or product information contains an obvious error;
- we reasonably suspect fraud or unauthorised activity;
- shipping restrictions prevent us from fulfilling the order; or
- we are otherwise unable to fulfil the order.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order to the original payment method.
We may limit quantities purchased where reasonably necessary, including to prevent suspected commercial resale, fraud or abuse.
6. BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate billing, shipping and account information when making a purchase.
You are responsible for ensuring that your delivery address and contact information are accurate.
If you discover an error after placing an order, contact us as soon as possible at support@elory.uk.
We cannot guarantee that an address or other order information can be changed after an order has entered processing or been dispatched.
7. PAYMENT
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider's applicable terms and privacy practices.
We do not guarantee that every payment method will be available in every country or for every transaction.
8. SHIPPING AND DELIVERY
Orders are normally processed according to the processing times stated in our Shipping Policy.
Delivery times shown on our website or at checkout are estimates unless expressly stated otherwise.
Delivery may be affected by factors outside our reasonable control, including customs processing, carrier disruptions, public holidays, weather, incorrect delivery information or other circumstances.
Your rights regarding delayed or undelivered goods under applicable consumer law are not affected.
For further information, please review our Shipping Policy.
9. CANCELLATIONS, RETURNS AND REFUNDS
Your cancellation, return and refund rights depend partly on your location and applicable consumer law.
UK customers may have statutory cancellation rights for eligible online purchases, including the right to cancel within the applicable statutory period.
Customers in the EU/EEA and other jurisdictions may also have mandatory cancellation or withdrawal rights.
Customers in Saudi Arabia may have cancellation and return rights provided by applicable Saudi consumer and e-commerce laws.
For customers in jurisdictions where ELORIA is not legally required to provide a change-of-mind return, ELORIA does not voluntarily provide change-of-mind returns unless expressly stated otherwise.
Nothing in these Terms or our Return & Refund Policy excludes or restricts mandatory rights relating to faulty, damaged, incorrect, misdescribed or otherwise non-conforming goods.
Please read our Return & Refund Policy for full details before requesting a return.
10. PROMOTIONS AND DISCOUNT CODES
From time to time, we may offer discounts, promotional codes, sales or other promotional offers.
Promotions may be subject to additional terms, eligibility requirements, expiry dates, geographical restrictions or product exclusions.
Unless otherwise stated, promotional codes cannot be combined.
We reserve the right to withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted under that promotion except where permitted by law.
11. THIRD-PARTY SERVICES
Our website may use or provide access to services supplied by third parties, including payment providers, shipping providers, analytics services, social-media platforms and other technology providers.
We are not responsible for independent third-party websites or services that are not controlled by ELORIA.
Where you choose to use a third-party service, that provider may have its own terms and privacy policy.
12. THIRD-PARTY LINKS
Certain content on our website may contain links to third-party websites.
These links may be provided for convenience and do not necessarily constitute an endorsement by ELORIA.
We are not responsible for the content, availability, security or practices of third-party websites that we do not control.
You should review the terms and policies of third-party websites before using them or making a purchase from them.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through the ELORIA website, including ELORIA branding, logos, text, graphics, page designs and other content owned by ELORIA, is protected by applicable intellectual-property laws.
You may use our website for your personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, sell, exploit or commercially use ELORIA-owned content without our prior written permission, except where permitted by law.
Third-party trademarks, product names, photographs or other intellectual property remain the property of their respective owners where applicable.
14. USER COMMENTS, REVIEWS AND SUBMISSIONS
If you submit a product review, comment, photograph, feedback or other content to us, you confirm that you have the right to provide that content.
You must not submit material that is unlawful, defamatory, threatening, fraudulent, obscene, malicious, infringes another person's intellectual-property or privacy rights, or contains malware or harmful code.
Where permitted by law, you grant ELORIA a non-exclusive licence to use content you voluntarily submit for purposes connected with operating, improving or promoting our Services.
We reserve the right to remove user-generated content where we reasonably believe it violates these Terms or applicable law.
15. PERSONAL INFORMATION
Your submission and processing of personal information through the Services is governed by our Privacy Policy.
We use cookies and similar technologies as described in our Privacy Policy and applicable privacy or cookie notices.
Where required by applicable law, you may have rights regarding your personal information, including rights to access, correct, delete or restrict certain processing.
16. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times or availability.
We may correct genuine errors or update inaccurate information.
If an obvious pricing or product-information error affects an order, we may contact you to provide the correct information and, where appropriate, give you the opportunity to proceed or cancel.
Nothing in this section affects rights you may have under applicable consumer law.
17. PROHIBITED USES
You must not use our website or Services:
- for unlawful or fraudulent purposes;
- to violate applicable laws or regulations;
- to infringe intellectual-property rights;
- to harass, abuse, threaten or discriminate unlawfully against another person;
- to provide deliberately false or misleading information;
- to transmit viruses, malware or other harmful code;
- to collect or track personal information unlawfully;
- to interfere with the security or proper functioning of the Services; or
- to attempt unauthorised access to our systems or accounts.
We may restrict access to the Services where reasonably necessary to address misuse, security threats, fraud or material violations of these Terms.
18. DISCLAIMER OF WARRANTIES
We aim to ensure that information, products and Services provided through ELORIA are accurate and available. However, we do not guarantee that access to our website will always be uninterrupted, timely, secure or error-free.
To the fullest extent permitted by applicable law, warranties or conditions that may lawfully be excluded are excluded.
Nothing in these Terms excludes, restricts or affects your statutory consumer rights.
Where applicable, products supplied by ELORIA must meet the standards required by applicable consumer law, including requirements relating to description, quality and fitness for purpose.
Nothing in these Terms excludes or limits any warranty, condition, right or liability that cannot lawfully be excluded or limited.
19. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ELORIA will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or losses resulting from circumstances outside our reasonable control.
We are not responsible for business losses suffered by consumers where products were purchased solely for personal or household use, to the extent permitted by law.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Nothing in this section affects your statutory consumer rights, including rights relating to faulty, damaged, misdescribed or otherwise non-conforming products.
20. INDEMNIFICATION
To the extent permitted by applicable law, if you use our Services for commercial purposes or in a manner that materially violates these Terms or applicable law, you may be responsible for reasonably foreseeable losses suffered by ELORIA as a direct result of that violation.
Nothing in this section imposes liability on a consumer where doing so would be unfair or unlawful under applicable consumer protection law.
21. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, treated as removed.
The remaining provisions will continue to apply.
22. TERMINATION
You may stop using our Services at any time.
We may suspend or terminate access to our Services where reasonably necessary, including in response to fraud, unlawful activity, security threats or a material breach of these Terms.
Termination does not affect rights or obligations that arose before termination, including obligations relating to orders already placed, payments, refunds or statutory consumer rights.
23. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other policies expressly incorporated into them, constitute the agreement between you and ELORIA concerning your use of the Services and purchases from us.
Nothing in these Terms limits rights that cannot legally be limited under applicable consumer law.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
The current version will be published on this page together with its latest revision date.
Changes will not retrospectively remove statutory rights or contractual rights that have already arisen in relation to an accepted order.
25. GOVERNING LAW
These Terms of Service and agreements through which ELORIA provides products or Services are governed by and construed in accordance with the laws of England and Wales.
If you are a consumer residing outside England and Wales, you may also benefit from mandatory consumer protections provided by the laws applicable in your country or place of residence.
Nothing in these Terms restricts mandatory consumer rights or prevents a consumer from bringing proceedings before a court where they are legally entitled to do so.
26. CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
ELORIA
71–75 Shelton Street
London WC2H 9JQ
United Kingdom
Email: support@elory.uk
Telephone: +44 7882 743332
Company Registration Number: 17308430